LizziesLuck Report post Posted August 17, 2016 Apologies if this has already been asked somewhere in this thread, just wanting to check, when the parcel is shipped will it be clearly marked as perfume OILS on the box? Ordinary perfumes are prohibited to ship to NZ, so are essential oils, but perfume oils are okay to ship here. A friend received their BPAL order with no trouble last year, but I wanted to double check because I don't want my parcel to get seized accidentally I happen to have a box from the Lab sitting here, and the customs form is marked "Essential Oil". HOWEVER, that could be because the Lab knows that's what they need to mark it to get it into Canada. Essential Oils are fine to ship here, but not anything marked perfume. I think your best bet would be to email to Lab before placing your order. Chances are if you live somewhere they offer shipping to, they know how to fill out the customs forms to make sure it gets there ok. Doesn't hurt to check and be sure though! Share this post Link to post
mazaru Report post Posted September 30, 2016 Random question but... is it normal not to get an order confirmation by email from the Lab? I've got confirmation from PayPal, but not the Lab itself. Share this post Link to post
LizziesLuck Report post Posted October 1, 2016 Random question but... is it normal not to get an order confirmation by email from the Lab? I've got confirmation from PayPal, but not the Lab itself. I think you would usually get both. I know in the past there have been issues with this, so it may be worth an email to the Lab just to make sure all is well with your order! Share this post Link to post
Kerry Report post Posted October 1, 2016 Random question but... is it normal not to get an order confirmation by email from the Lab? I've got confirmation from PayPal, but not the Lab itself. I'm in the same boat, only had an email from PayPal! Share this post Link to post
Sharnig Report post Posted October 2, 2016 I placed an order this morning and got the usual two emails from paypal and the lab. Share this post Link to post
seida Report post Posted October 4, 2016 Usually I get both, but I placed an order on October 1st and only received my confirmation from paypal, not the lab. Slightly concerned, but in my account on the site the order is listed as "processing", so I'm assuming there was just a system hiccup that day...? Share this post Link to post
theshapeshifter Report post Posted December 17, 2016 Hmm. When I look at tracking for my latest order, it's been stuck on "arrived at facility" (in LA) for a week now. Whereas my Trading Post order that shipped several days later has gone through the facility and is "enroute to destination". At what point should I get worried that my Lab package is lost somewhere in the bowels of the US Post facility? Share this post Link to post
bunnyechoes Report post Posted December 17, 2016 Hmm. When I look at tracking for my latest order, it's been stuck on "arrived at facility" (in LA) for a week now. Whereas my Trading Post order that shipped several days later has gone through the facility and is "enroute to destination". At what point should I get worried that my Lab package is lost somewhere in the bowels of the US Post facility? I'm afraid it's something like 45 days for us internationals... Fingers crossed it'll start moving again very soon! Share this post Link to post
Scarlet Woodland Report post Posted December 17, 2016 Hmm. When I look at tracking for my latest order, it's been stuck on "arrived at facility" (in LA) for a week now. Whereas my Trading Post order that shipped several days later has gone through the facility and is "enroute to destination". At what point should I get worried that my Lab package is lost somewhere in the bowels of the US Post facility? This happened with my last order but it did suddenly start moving again after 6 days or so. Fingers crossed your tracking will spring to life again soon Share this post Link to post
theshapeshifter Report post Posted December 18, 2016 (edited) Hmm. When I look at tracking for my latest order, it's been stuck on "arrived at facility" (in LA) for a week now. Whereas my Trading Post order that shipped several days later has gone through the facility and is "enroute to destination". At what point should I get worried that my Lab package is lost somewhere in the bowels of the US Post facility? I'm afraid it's something like 45 days for us internationals... Fingers crossed it'll start moving again very soon! That's what I figured. I'll keep an eye on it and hope for the best! Edited to add: After sitting in limbo for 17 days, it seems to be on the move again - taking a circuitous route, but hopefully it'll be here soon! Edited December 28, 2016 by theshapeshifter Share this post Link to post
Spaztic Report post Posted January 20, 2017 I made an order on the 30th of Dec. and I received an order confirmation the next day, but to-date I still haven't received a shipping notification. I've looked around this site at other peoples order/ship dates and no one's seems to be taking this long and they've ordered seemingly similar things to me. About how long should I wait before I email the lab to check if my order was lost/dropped? Share this post Link to post
Spaztic Report post Posted January 20, 2017 I made an order on the 30th of Dec. and I received an order confirmation the next day, but to-date I still haven't received a shipping notification. I've looked around this site at other peoples order/ship dates and no one's seems to be taking this long and they've ordered seemingly similar things to me. About how long should I wait before I email the lab to check if my order was lost/dropped? Realized I posted this in the wrong thread, read the correct thread and found the answer to my question! Share this post Link to post
Dienne Report post Posted January 30, 2017 Do you guys know if there is a way to get your order shipped by DHL or similar? (instead of USPS becuase I've had issues with customs in the past). I've sent a couple of emails about this to the customer service address but no answer Share this post Link to post
aniemel Report post Posted June 1, 2017 Is the lab shipping international with USPS again? The tracking number I got was for USPS and today I have an orange alert saying "Your item arrived at a facility in CANADA on May 31, 2017 at 7:01 am.". Does anyone know what that means? I thought it meant it was attempted delivery but when I checked the mail it wasn't there. Thanks in advance for any help! Share this post Link to post
sarandipitee Report post Posted June 1, 2017 Is the lab shipping international with USPS again? The tracking number I got was for USPS and today I have an orange alert saying "Your item arrived at a facility in CANADA on May 31, 2017 at 7:01 am.". Does anyone know what that means? I thought it meant it was attempted delivery but when I checked the mail it wasn't there. Thanks in advance for any help! This just happened to a shared order myself and another forumite had last week. I had my Canada Post employee family member check on it and all was fine. Also, the alert notification was only on the USPS site, not Canada Post's. Basically I was told it had something to do with the information on the package not being entered into the system properly at time of shipment. My fam member thought it was likely customs double checking or requesting said info before they put it into Canada Post's hands. Literally cleared customs the next day. So I wouldn't worry. Share this post Link to post
aniemel Report post Posted June 1, 2017 (edited) Thanks sarandipitee! Mine cleared customs yesterday, it's good to know I'm not the only one it's happened to! Update June 1: The package arrived with no customs fees , yay! I had stopped ordering from the lab when I heard they started shipping with DHL(I loathe them), so so glad it's back to USPS! Edited June 1, 2017 by aniemel Share this post Link to post
KatyC Report post Posted June 7, 2017 More of a rant than a question... I just received a package from BPAL and customs had torn it to pieces! Fair enough that the outer packet had to be torn open and taped back up, but the inner box was also torn open and left that way, and all the bottles had been taken out of their bubble wrap so they were just rattling around. The outer packet is really filthy too, for some reason! Obviously I'm glad not to be charged VAT after all of that, but even so it's pretty annoying they couldn't make sure glass bottles are secure after checking them Share this post Link to post
Lillice Report post Posted June 9, 2017 Is there anyone else who got a shipping notification on 01 June? My tracking says 'shipment picked up' on 01 June and nothing happened since then. Should I be worried? Share this post Link to post
Hadewig Report post Posted June 9, 2017 No, it probably is still in the sorting facility. Sometimes I did get no response at all and the box would show up on my door after 3 to 4 weeks without no notification what so ever. Tracking sadly doesn't say much, it shows when it leaves the US and it says when it arrives in NL. When it arrives in NL you still have a chance you have to wait for more then a week, and sometimes it shows up after 2 day's. Mail is a fickle thing... Share this post Link to post
Lillice Report post Posted June 9, 2017 Thank you. I am used to detailed tracking info and a week without updates kills my patience. Not that I have much of that to begin with. Share this post Link to post
Convallaria Report post Posted February 8, 2018 Fellow forumites from Japan, what do you label the oils as when shipping swap/sale items internationally? "Essential oils" seems to be iffy based on my research. I'm afraid general "cosmetics" might bounce back if scanned. Share this post Link to post
miss_rynn Report post Posted February 23, 2018 My order has been "held in US Customs for further inspection" for over a week. Has anyone else had this happen? Share this post Link to post
Lucchesa Report post Posted February 23, 2018 Oh good lord. We can't regulate assault rifles, but we can make the skies safe from perfume. Share this post Link to post
miss_rynn Report post Posted February 23, 2018 (edited) There's no way I can respond to that without coming across like an extremist harpy except yes, I agree, it's incredibly stupid. (No fault to the Lab!) EDIT: Success! It took about three weeks in customs, which (having whined at friends) is not that unusual if it's been detained for extra man handling. Edited March 9, 2018 by Celrynnya Share this post Link to post
