Tulliver

Yes, it does. I've had two "free shipping" orders so far *nodsnods*. Thanks for the update! PayPal better exist to serve! Ha ha!Oh I am so annoyed! I just placed my first BPAL order via PayPal today since the 300 Character restrictions! it's so annoying.... I couldn't fit all my details in.... and it wasn't the biggest order I have done either!Anyone got word back from PayPal yet?Nothing more from me as yet. I'll post it as soon as I hear anying - IF I ever do. I'm a little pessimistic about anything being done, to be honest. But you never know - stranger things have happened.

Not really. I emailed them again a couple of days ago and got a sugar-coated slap on the wrist for being IMPATIENT and poking them after a week of silence. However, I was told that PayPal exists to serve, *giggles*, and that my "very real" concerns would be passed on to the department that is responsible for such things as character limits. This was possibly three days ago. I'm just rushing out but will find the proper details in a bit. I noticed yesterday that the limit is still 300 characters, unfortunately. I suppose, in the meantime, all we can do is try and condense orders as much as possible, or send payment with something like "emailed order to follow" in the comments field, then email it through to the Lab. It's just so bloody messy doing it that way, but I can't think of an alternative since it's the only payment option we have for now.

You may have a point. I think they did misread my original email to them because I did tell them that I put the entire order through, paid, and THEN noticed the problem. Anyway I did what they suggested even though I knew it probably wouldn't do a bit of good, and I've now sent them this email in reply: Here's hoping they get it now. *crosses fingers*

Okay. I find this difficult to fully accept since it seems several of us have had the same problem, but this is the reply I just got from PayPal. I've just copy/pasted it and removed my name so it's word for word. Like I say, I find it odd that this problem should strike so many of us at the same time, but I'll give it a go and see.

I'd actually put my order through before I realised what was happening. I make my order out in advance and just copy/paste it, and I was suffering from early morning syndrome so didn't check properly until too late. I had to email the lab with a copy of what had just been paid for since, of course, the money went through but the lab would have no idea just what I'd paid for. I also emailed PayPal and told them of the difficulties a drastically reduced character capacity in the comments field would cause to a lot of people spending a lot of money and asked them for an explanation. I haven't heard back from either yet, but it can take a couple of days for that, I know.

I've emailed BPAL confirming the details of my order. I didn't realise there was a problem with PayPal until I finished the transaction because I tend to write out my orders in advance, then just add the names of the Lunacy oils and copy/paste the whole thing into the PayPal comments field. I've also emailed PayPal asking them for clarification/explanation as to why they've reduced the comment characters capacity limit so very drastically. I haven't heard from either yet, but I'll let you know! Well... all I need from BPAL is confirmation that my order hasn't vanished totally into the ether so that's not such a biggie, but this is really going to cause hassle with big orders if PayPal are keeping it this way. Booo.

I noticed that, too! I could barely get an order for 3 bottles and an imp pack in there, which is a rather small order, really. I think it is permanent. Let us know what the Lab says. It may be that, in the future, we have to email the Lab our order details and then send the money through PayPal (which is such a pain in the ass for the Lab!). Will do! It does look permanent, but it's ridiculous. It can't just be BPAL and BPTP who process their international orders via PayPal. Like you say, it'd be a major headache for them. Rarrr!

I noticed today that PayPal seem to have drastically reduced the comment box character capacity to the extent that NONE of my order actually went through - although the payment did. I've emailed BPAL with the missing details (this is a $500 order, so it did need a fair bit of space), but if this is a new permanent thing with PayPal I'm a little concerned about how it bodes for future orders. Does anyone know any more about it?

Mine's always delivered by my regular Postie, too.

Mine usually takes around five days to a week (to Liverpool), but I have heard of them taking longer - plus we've had a bank holiday so that's a day to add on, too. I'd say 12 days is a long time *consoles*, but not over-long.

I think they changed it because the postage prices went up, d00d. When I first ordered an imp pack, it was one item, but I'm pretty sure it's now two, and if that's what the website is saying, I'd go with that.Yeah, according to the Lab site, 2 imp packs are 1 item, which means you're covered up to 24 imp packs at the base shipping rate. This was confirmed to me by Bill when I was making my first ever Lab order last August and I'm sure nothing's changed since then. In an email exchange regarding an international shipping cost request about an order I placed recently, Bill the Customer Service Deity advised me that if I was not sure about whether or not an order would exceed the item limit, it is indeed permissible to place the order with the base $13 international shipping amount included, in addition to sending a customer service email to ask about actual shipping cost, especially if items included in the order are LEs that will be taken down in short order (i.e., Lunacy blends or any other LEs that are nearing their availability end-date). That way, the order gets submitted before the availability deadline passes, and if additional shipping costs are required, you can send them along in a supplementary payment after the Lab has gotten back to you about postage specifics.The direct quote from my email exchange with Bill is as follows: With regard to carrying out that suggestion, I have a couple thoughts -- mind you, the next two suggestions included in this post are my own, not the Lab's, but seem to be a good exercise in common sense:1. Include the particulars of your order (PayPal transaction ID, etc.) in your shipping cost request message to customer service.2. Include some sort of brief note with your payment/order, indicating that you understand shipping costs may exceed the amount you've included in your payment, and that you've sent a request to the CS email address for further info -- not necessarily anything fancy, something along the lines of "I've emailed for a shipping cost quote, please contact me if additional funds are necessary".Thanks a lot for that, hon. I actually kept this month's below maximum, just to be sure. But future ones definitely won't be since I'm concentrating on the Carnaval before it goes and... what can I say? Ahahahaha. I will have to get sets of more than one act, plus backups of a few individual blends. So yes. And your suggestions sound spot on to me. I think that's an excellent idea.

Ahhhh, that's brilliant! Okay. So even if I didn't pay enough, they wouldn't just cancel the order. Coolness. I just feel really squirmily annoying contacting them yet again when I've done it twice already, you know? I know they WILL get back to me when they can and it's madly busy. Thank you so much for that!

Ahhhhh... this is lovely, rich, dark soil. There's no dust to this dirt at all. It's the sort my dad loves to dig his hands in. I don't know how Beth makes up the Lab's earth/dust/dirt notes, but they're so wonderfully... RIGHT. Even if the smell itself doesn't appeal to me, it's still so perfectly evocative of the scent. THIS! Is wonderful. On my skin and right through dry-down (which is lengthy but I'm not complaining), all I get is the soil. There are VERY faint and occasional hints of background florals, but everything is so overpowered. It's not a bad thing. It's not a bad thing at all. Once dry, the florals do come a little more to the fore. No rose though. (Sorry, yeahbutnobut, I am trying to find roses, I swear). They complement the soil wonderfully. In spite of the gruesome little poem that accompanies this, this is NOT a mournful blend. It's not even remotely sad. I find it rather cheerful and it makes me want to regress to 9 months old and eat the soil from the plant pots all over again. ... not that I will, of course.

I'm sort of in a quandary over Dragon Moon. Not that I don't like it. QUITE the opposite. My main problems are: - There are so many wonderful ingredients in this blend and all I get are the lavender and peppermint with PERHAPS the teeniest hint of Dragon's Blood in the background. Now... this is a GORGEOUS scent, but I like a lot of the ingredients in it and I'd have liked to have got a few more of them with, perhaps, the final settled results being this. It's definitely beautiful - I can't stop sniffing my wrist. - It doesn't have a long wrist-life. This saddens me. It's FAR too lovely to fade so quickly. Perhaps it'll last longer at certain other times of the month. I do love it. I love it enough to get another bottle of it. And maybe, when it's aged a bit, the other ingredients will come through.

Oooh, that sounds promising. Thank you! I know it goes up to as much as $30, but that's for around 30 bottles, so... it sounds feasible, yes. Thanks again!