inkdarkmoon posted about a shipment she was afraid was lost/stolen, and luckily she found it, but since we all do quite a bit of shopping and online ordering I wanted to toss in one experience I had last year.

I believe the problem started with a local beauty supply store with a member loyalty program, where you sign up and get a membership card, and they'll send you mailers with coupons and sale notices. No problems by itself, but my mistake was after I used my mailer with the coupon, the salesgirl asked if I wanted to keep the mailer. I said no and didn't give it another thought. Unfortunately (and this is total speculation) I believe the salesgirl kept the mailer with my name and address, and since I paid with a credit card she had my credit card number too.

I didn't know of any problem until my credit card statement, when I saw a charge for almost $250 to a clothing store at a local mall. I hadn't been to that mall in a couple of years, and had never shopped at this store. It was a week or so after my trip to the beauty store. I disputed the charge and paid the rest.

About a month later I got "proof" of my purchase from the clothing store: they had a screen shot of my name and address, and UPS "delivery" to my house that of course wasn't my signature (it looked like Cynthia something). I called bullshit and disputed this "proof," as they didn't have my scanned credit card, just the number manually entered (the credit card company can tell), the store didn't have my signature on file, and UPS' delivery proof wasn't my signature. I also tracked the UPS shipment online and sent to the credit card company, because it showed that right after shipment the "customer" called and rerouted the package to Will Call! So UPS showed the package signed for at my house, but if you brought tracking up it clearly showed the package was diverted.

A month later the credit card company said I wasn't responsible for the charge, mainly because of my UPS tracking proof which the store conveniently didn't include. My guess for all of this is that salesgirl at beauty store called the clothing store and used my info, maybe with an accomplice at the clothing store, charged my card and shipped the goods, but then called as the "customer" and picked up the package at UPS later.

The kicker is that when I was going through receipts, the clerk at the beauty store was "Cynthia." Coincidence? Part of me wanted to call both stores and raise hell and get people fired, but I have no real proof it was even the beauty store salesgirl. I've never gone back to the beauty store though.